CRM Coordinator, Malta Office .


Something about us

Gaming Innovation Group is a rapidly growing technology business. The Group offers cutting-edge Cloud based services and B2B Performance Marketing, and owns B2C gambling operators offering games from the best-of-breed suppliers across the online sports betting and casino industry. 

Our vision is to make the iGaming industry an open and connected eco-system, for the benefit of all.    

Our brands

Rizk, Thrills, Guts, SuperLenny, Kaboo and Betspin: our multiple award winning online casino and sports betting brands.

iGaming Cloud (iGC): our client management platform seeking to interconnect the entire iGaming industry. iGC offers the full spectrum of services for iGaming operators of any shape and size.

Innovation Labs: offering online marketing and true lead generation to iGaming businesses on an international level.

The team 

In this position as a CRM Coordinator you’ll have opportunity to sharpen your CRM skills and be a part of a seasoned fast growing team. While you’re doing so and crunching some numbers, we’ll make every effort possible so that you’ll 'enjoy the ride’. If this sounds interesting to you, well, keep on reading! 
To get to brass tacks and give you a realistic picture of the job, you will take a significant part in CRM
 in the upcoming tools integrations. You’ll provide insights and help in developing best CRM practices for a wide spectrum of channels for our brands. 
Responsibilities include:
  • Leverage data to understand our products in depth, helping in identifying areas of opportunity, and executing projects to drive growth and engagement of website users
  • Drive certain projects focusing on new user growth, mobile usage, and revenue - working closely with Brand teams, VIP Management and also Marketing teams.
  • Support Brand and VIP teams in analysis, reporting and campaigns execution
Your Background
Ideally you have some years of experience in a similar role and possibly bring new practices and insights on the table. 
Customer Relationships
We really need a person who has the willingness take full ownership to anticipate, recognize and meet the needs of internal and external customers.
Influencing People
It is important that you can come across with great communications skills to listen and gain win-win agreements to our plans and proposals. 
Awareness of the business
Preferably, you should be service oriented and understand how our business works and understand organizational systems. This includes the capacity to detect crucial social networks and understand changing dynamics and power relationships.
What have you been doing
We do hope you know your way around digital numbers already. This means that you are familiar with techniques and tools used in the field. We use Smartfocus as our CRM tool, any experience with those or any similar tools is a big plus. We value experience – but we also value dedication, passion and creativity.

What we offer

We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done.   There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it.  We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success.  We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented. 


•   Start date: As soon as possible really. Let’s talk about it.
•   Last application date: May 2017. 
•   Location: Sliema, Malta

As a diverse and inclusive employer, GIG encourages applications from all sections of the community. 

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