Head of CRM, Malta.

Something about us

Gaming Innovation Group is a rapidly growing technology business. The Group offers cutting-edge Cloud based services and B2B Performance Marketing, and owns B2C gambling operators offering games from the best-of-breed suppliers across the online sports betting and casino industry. 

GiG and its award-winning subsidiaries are operating and investing to succeed in one overarching mission: To make the iGaming industry an open and connected eco-system, for the benefit of all.

Our brands

iGaming Cloud (iGC): our client management platform seeking to interconnect the entire iGaming industry. iGC offers the full spectrum of services for iGaming operators.  

Rizk, Thrills, Guts, SuperLenny, Kaboo and Betspin: our multiple award winning online casino and sports betting brands.

Innovation Labs: offering online marketing and true lead generation to iGaming businesses on an international level. 

The role

We are currently searching for our Captain America of CRM to be the ambassador and role model of best practices used in customer relationships. This super hero will create a positive aura and feel good factor throughout the our sets of communication channels across brands.

What you'll be doing

This is a high profile position in which you will have a broad spectrum of responsibilities under your shield. Most importantly, you will make good use of your opportunity to set up and develop best CRM practices for a wide spectrum of our branded channels. You will use your super powers and insight to apply long term systematic practices, utilizing factual analysis, intuition and creativity to apply new and efficient practices for the business. You will also look after the customer life-cycle and assess our interactions with customers, identifying areas that require improvement and change to ensure effectiveness and continued viability while creating a competitive advantage.

Additionally, you will help our various teams and advice on best practices in overall communication plans; in order to identify the relevant values to meet our customers’ needs. You will also assist the brand teams in understanding data analysis and influence the way forward in a strategic and clear way that will enhance the net effect of the business. Finally, you will share insights and experiences by delivering team workshops and other group projects to leverage CRM best practices awareness and keep a constant vibe on where the business is headed in these regards. 

Who are you

The person in this position has to have a good understanding of communication automation processes and experience in integrating the tools needed to automate the life-cycle programs.

Your Background

Ideally, you should be in possession of a tertiary level of education in a related field and have 3-5 years of experience in a similar role.

Customer Relationships

We really need a person who is willing and able to take full ownership while anticipating, recognizing and meeting the needs of our internal and external customers.

Influencing People

It is important that you can come up with ideas and use your great communication skills to influence people and gain win-win agreements to your plans and proposals.

Awareness of the business

Preferably, you should be service oriented and understand how our business works and understand organizational systems. This includes the capacity to detect crucial social networks and understand changing dynamics and power relationships.

What­ we offer

We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done.   There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it.
We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.

Details

  • Start date: As soon as possible really. Let’s talk about it.
  • Last application date: We’ll hire as soon as we find a match, apply now.
  • Location: Malta

As a diverse and inclusive employer, GiG encourages applications from all sections of the community. 

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